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Day 1 - September 5, 2018 (Timings subject to change)
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8:25am - 8:30am 5 mins
Keynote Sessions
Introduction from TU-Automotive
8:30am - 8:55am 25 mins
Keynote Sessions
On Stage Together: Verisk Analytics & Automaker
8:55am - 9:20am 25 mins
Keynote Sessions
Looking Directly at the Challenges of UBI
  • Mike Tinskey - Director, Emerging Services of Connected Vehicle, Ford
more

As vehicle connectivity steadily accelerates to standard on new vehicles, we address the use-cases for OEM data and the challenges of UBI.

  • Rewarding customers with safer vehicles. Utilise OEM data to develop measures to accurately calculate risk and rate modelling for ADAS within the vehicle
  • Access the OEM connected services customer touchpoints (mobile app or embedded dashboard) to seamlessly offer UBI programs and reduce customer acquisition costs
  • How do you solve the many-to-many problem with OEM fully integrated into UBI programs? Can we better utilise aggregators, data exchange or API standards? Identify key data variables that can be standardised (i.e. odometer, GPS, accelerometer etc.)
9:20am - 9:45am 25 mins
Keynote Sessions
The Digital Business Case for Claims & Product Innovation
  • Shawn Broadfield - Vice President Claims Innovation & Customer Experience, Allstate
more

Here we look at the how to create a business case to steer internal investments for digital transformation measuring short term and long term ROI.

  • Create a digital back end that empowers your front end telematics offerings and enables a greater customer understanding for a clear path to ROI
  • Identify the applications for AI to enable straight through processing of data so you can truly build around the customer and enter the next phase of product development
  • Overcome legacy system challenges while utilising the most important data insights to create digital engagement applications and seamless data collection methodology
9:45am - 10:10am 25 mins
Keynote Sessions
Reading Between the Lines with Telematics
  • Teresa Scharn - AVP PL Product Development, Nationwide Insurance
  • Pete Frey - Commercial Telematics Director, Nationwide Insurance
more

As UBI development can be a costly process we look at how to leverage understanding between personal and commercial lines to maximise efficiency and create better products and services.

  • Identify correlations in telematics data sources, management and analytics in commercial and personal lines to reduce duplication of work and expenditure
  • Map out the key elements (from data privacy to vehicle model and journey purpose) between PL and CL that demand a separate approach and processes for a successful UBI deployment
  • Develop the relevant services and applications (i.e. real-time GPS tracking, fuel saving, driver coaching) in line with customers on commercial and personal line books
10:10am - 10:45am 35 mins
MORNING COFFEE & NETWORKING
10:45am - 11:25am 40 mins
Keynote Sessions
InsurTech Startups on Stage - Project Kairos
  • Judge: Hutch Moragne - Corporate Partnerships Manager, Plug and Play Tech Center
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Investment in insurtech has grown an astonishing near 3,000% in 2017. Hear elevator pitches from six innovative startups in the connected car, mobility, AI and claims space.

  • Six startups go head to head! Identify where startups are filling gaps in connected services, reacting to autonomous and mobility trends utilising brought-in and on-board vehicle tech
  • Three expert judges: See what carriers, accelerators and venture capitalists are identifying as winning ideas for connected car insurance services, then can pick your own winners!
  • At the end of the elevator pitches meet the founders and CEOs of these startups - develop relationships to put you in the driving seat for connected insurance services
11:25am - 11:50am 25 mins
Keynote Sessions
Connected Car Is Here. It Just Isn’t a Car
  • Ted Gramer - CEO, TrueMotion
more

Whether you already have a telematics program or are just thinking about getting started, this session will help you take advantage of a device that has over 80% penetration with drivers today.

  • Harness mobile tech. to overcome diversity of OEM standards, fleet turnover periods and OEM data control and prepare your business for connected car insurance
  • Case Study: Understand where today's market is in smartphone utilization for UBI and other digital programs
  • Analyse driving stats and scientific studies to support smartphone identification of transportation mode, driver, driving behaviour and distraction levels
  • Discover the portfolio of next-gen digital platforms insurers are implementing with smartphone data to build new strategies for customer engagement and retention
11:50am - 12:15pm 25 mins
Keynote Sessions
Driver Behavior in an Increasingly Autonomous World
  • Jeff Blecher - Senior Vice President, Strategy, Agero
more

One of the most important questions facing our industry is how semi-autonomous cars will impact driver behavior, and consequently, insurance carriers. 

• Smartphone-based driver apps are already providing Agero with valuable real-world driving data and insight on different driver segments, while providing driver feedback (including a driver score) and enabling breakthrough Automatic Crash Notification

• To shed more light on this critical topic, Agero helped form a consortium of carriers, automakers, and tier-1 suppliers to track driver behavior in semi-autonomous vehicles

• Both approaches are providing fascinating insights and showing that testing just the technology doesn’t cut it and that broad generalizations of usage and behavior across a large population are inappropriate

12:15pm - 12:40pm 25 mins
Keynote Sessions
Building the Business Around the Customer
  • Roosevelt Mosley - Principal and Consulting Actuary, Pinnacle Actuarial Resources
more

Hear first-hand through primary research conducted to consumers what products and services are of value in a digitally enabled era of mobility. Where can the insurer offer added value or services?

  • Assess how behavioural science can improve understanding of consumer behaviour, shape services and deliver an exceptional customer experience
  • Smartphone for smart mobility. How can insurers disrupt and change customer behaviour through the central device that MaaS and UBI providers are using to manage mobility?
  • How do you leverage digital social channels and steer this data to inform product offerings, increase customer engagement and influence purchasing decisions?
12:40pm - 2:15pm 95 mins
LUNCH
2:15pm - 2:45pm 30 mins
Track 1: The Foundations of PL Connected Car Insurance
Identify Value, Exercise Flexibility and Create Innovative Products
  • Moderator: Kevin Cheng - Connected Car Specialist, SBD Automotive
  • Steve Minster - Director of Partner Alliance, The General
more

How do we identify what has value to the customer, create the flexibility to explore it and create a minimum viable product?

  • Overcome hurdles of building a minimum viable product where processing, documentation and regulatory standards must be met to illicit constructive consumer feedback
  • Assess methods of creating flexibility within a large corporate on legacy systems, such as launching subsidiaries and innovation hubs to keep you in the game of developing new products
  • Consider lessons learned through the 3 key stages of development from ‘organisational contract’, to ‘setting up’ through to ‘execution’ to make sure your digital strategy is on course
2:15pm - 2:45pm 30 mins
Track 2: Commercial Lines Insurance & Mobility
Fireside Q&A - Preparing for the Mobility Revolution
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OEMs shift to service provision as the mobility wave gathers momentum. The time is now for insurance carriers to enter the service driven mobility ecosystem - what will be insured as automakers become mobility providers?

  • Build a picture of the changing dynamic in 'motion' insurance and the impact of the insurance business model. How can insurers shift from B2C to B2B or otherwise?
  • The changing value chain. Explore key relationships between corporates and the largest primary and reinsurers to understand issues of data and customer ownership
  • The future is coming quickly and driving itself! How can insurers protect OEMs in a world of L5 autonomous fleets? What are the new forces at play?
2:45pm - 3:15pm 30 mins
Track 1: The Foundations of PL Connected Car Insurance
Re-defining the Value Proposition of Telematics Programs
  • Luis Calva - Senior Consultant – Lead Telematics Marketing, Nationwide Insurance
  • Ben Miners - Vice President - Innovation, IMS
more

Operating with unsatisfactory loss ratios insurers have reached a turning point in commercial lines coverage. Here we explore the window for innovation and opportunity.

  • Identify the most valuable factors to offer UBI adopters such as real-time vehicle location, teen safety monitoring (geo-fencing) and driver scoring to bolster premium discounts
  • How do you infuse telematics into driving solutions to empower consumers in innovative ways to build loyalty and enhance the customer experience?
  • Stolen vehicle recovery (SVR) needs embedded where gamification and engagement relies on smartphone apps - Identify the customer need to offer suitable solutions

2:45pm - 3:15pm 30 mins
Track 2: Commercial Lines Insurance & Mobility
Connected Technology to keep you Fleet-Footed
  • Harry Storck - Global Leader, Auto Liability, AIG
  • Dan Mertes - AVP Commercial Auto, The Hanover
  • Alan Adkins - Product Director - Commercial Auto, Nationwide Insurance
  • Ben Miners - Vice President - Innovation, IMS
more

Operating with unsatisfactory loss ratios insurers have reached a turning point in commercial lines coverage. Here we explore the window for innovation and opportunity.

  • Debate the methods in which policies should be written for fleet vehicles with ADAS features such as AEB & LDW, which will be the subject of future hardware and firmware updates
  • Implement triggered and extended video recording tech to accompany telematics data to protect drivers from liability of prosecution and enable onsite exoneration
  • Identify circumstances (i.e. policy interpretation & reliance on exclusion clauses) to which claims are being disputed resulting in costly court involvement - is telematics the solution?
3:15pm - 3:45pm 30 mins
AFTERNOON COFFEE & NETWORKING
3:45pm - 4:15pm 30 mins
Track 1: The Foundations of PL Connected Car Insurance
UBI from the Ground Up
  • Ben Crowley - Product Manager - PL, The Hanover
  • Delin Shen - Head of Predictive Modeling - PL, AIG
  • Thomas H. Williams - Director Countrywide Product Initiatives, National General
more

Carriers of all sizes are reshaping to be able to receive and understand telematics data. Explore how to get UBI programs off the ground and the challenges/opportunities of today’s market.

  • Discard the rating variables and proxies of old (i.e. profession, credit score, marital status) to develop a digital standalone UBI rating model and product utilizing telematics data
  • Identify correlations in telematics data and propensity of loss to develop experience ratings for UBI customers - Assess the risk of individuals over an entire class of policy holders
  • Assess how a digitally structured business will act as a spring board for IoT, home and health based products. Identify the connection points today through this period of investment
3:45pm - 4:15pm 30 mins
Track 2: Commercial Lines Insurance & Mobility
Insuring the World of Mobility
  • Tristram Hewitt - Senior Director of Auto Risk, Turo
  • Ian Sweeney - General Manager - Mobility, Trov
  • Rob Bauer - Global Head of Sharing Economy, AIG
more

New mobility models will have a profound effect vehicle ownership, but also the customer relationship between automaker and the insurer as both move to a service based model.

  • Address the change in automaker business model to service provision of mobility and its impact on the OEM insurers relationship within a connected services and mobility ecosystem
  • Study the new models of transportation (e-hailing, car sharing fleets, P2P car rental) and the flexibility of insurance coverage needed (i.e. episodic, intermodal) to stay relevant
  • Factor in how mobility models are increasing individual vehicle usage to assess the impact on underwriting. Consider distance covered, hours driven and the frequency of repairs required
4:15pm - 4:45pm 30 mins
Track 1: The Foundations of PL Connected Car Insurance
The Connected Vehicle that Doesn't Switch Off
  • Andrea Amico - President, Jack Cooper Logistics, LLC
more

As more personal lines, rental and shared vehicles become connected, the more data is left on vehicles that are put out of commission. Here we explore the risks of that happening.

  • Identify data sets that can be recovered from a connected car of total loss such as garage door codes, GPS (e.g. home address), Bluetooth (SMS log, contact book, call history)
  • Understand how vehicle data can be obtained (e.g. IAA auctions) and used for fraud, identity theft or larceny so you can mitigate risk of personal data theft
  • Create guidelines and processes for data privacy and ensure their application by using tools such as dual factor authentication (DFA) and PIN protection or risk public objection to auto connectivity services
4:15pm - 5:00pm 45 mins
Track 2: Commercial Lines Insurance & Mobility
Escape from Legacy - Startup Again
  • Michael Fitzgibbon - Vice President & Chief Underwriting Officer, Slice
more

Hear from experts, founders and CEOs in the InsurTech space in quick fire 15 min presentations with examples of delivery and execution of new digital insurance products and services.   

  • Hear first-hand from trail blazing startups on how they brought new insurance products to market that are in keeping with the needs of the digital customer
  • Identify the hurdles with working with startups from how to invest, ownership & operating models to points of integration
  • Meet the growing demand for on-demand insurance. How do you deconstruct actuarial, underwriting and distribution processes of standardized products to bring them on-demand?
5:00pm - 6:30pm 90 mins
NETWORKING DRINKS RECEPTION
Showing of Streams
10:10am - 10:45am

MORNING COFFEE & NETWORKING

Showing of Streams
12:40pm - 2:15pm

LUNCH

Showing of Streams
3:15pm - 3:45pm

AFTERNOON COFFEE & NETWORKING

Showing of Streams
5:00pm - 6:30pm

NETWORKING DRINKS RECEPTION