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Informa
Apr 18
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09:00 - 09:40 40 mins
KEYNOTES: DIGITAL STRATEGIES TO STREAMLINE INTERNAL PROCESSES
Creating the Digital Business Case

Here we look at the how to create a business case to steer internal investments for digital transformation measuring short term and long term ROI.

  • Consider investments into core business functions such as fraud detection compared to digital endeavours into mobility & autonomous car. How do you start to compare ROI?   
  • Outline the prospects of digital services/products from customer engagement to retention and additional revenue streams to win the support of investment committees and the board
  • Develop the necessary processes to ensure adequate funding of new digital ventures. Balance investments into risk and pricing departments vs. medium to long term digital strategies
  • Josep Celaya - Chief Innovation Officer, Mapfre
  • Edouard Lemarzelle - CEO, PSA Finance
  • Alain-Marc Chesnier - Mobility Director - Strategy and Transformation Division, Covéa Insurance
  • Moderator: Thomas Hallauer - Director, Research & Marketing, Ptolemus Consulting Group
09:40 - 10:05 25 mins
KEYNOTES: DIGITAL STRATEGIES TO STREAMLINE INTERNAL PROCESSES
The Big Data Picture Behind Digital Transformation

A huge driver for digital transformation lies in the potential value of big data. Here we look at Markerstudy’s approach to marrying the two and the potential uncovered by doing so.

  • Address the business drivers for a new approach to accessing and analysing data of all types, age and volume to create a big data analytics strategy for sustained growth and differentiation
  • Expand the functionality of a big data platform from central data hubs to new IoT data sources to benefit operational areas from risk & underwriting, pricing, claims fraud and customer insight
  • Combine telematics HD cameras, a cloud-based IoT hub, big data analytics and machine learning to offer real-time vehicle tracking, predict driving patterns and also potential safety issues
  • Dan Fiehn - Group IT Director, Markerstudy
10:05 - 10:40 35 mins
KEYNOTES: DIGITAL STRATEGIES TO STREAMLINE INTERNAL PROCESSES
Changing Nature of the Modern Vehicle

New mobility models will have a profound effect vehicle ownership, but also the customer relationship between automaker and the insurer as both move to a service based model. 

  • Address the change in automaker business model to service provision of mobility and its impact on the OEM insurers relationship within a connected services and mobility ecosystem
  • Study the new models of transportation (e-hailing, car sharing fleets, P2P car rental) and the flexibility of insurance coverage needed (i.e. episodic, intermodal) to stay relevant
  • Factor in how mobility models are increasing individual vehicle usage to assess the impact on underwriting. Consider distance covered, hours driven and the frequency of repairs required
  • Parul Green - Head of Innovation and M&A, AXA
  • Hutch Moragne - Corporate Partnerships Manager, Plug and Play Tech Center
  • Michael Fitzgibbon - Vice President & Chief Underwriting Officer, Slice
  • Moderator: Simon Haynes - Co-Founder & Director, Mobiq
10:40 - 11:15 35 mins
KEYNOTES: DIGITAL STRATEGIES TO STREAMLINE INTERNAL PROCESSES
NETWORKING BREAK & MORNING COFFEE
11:15 - 12:15 60 mins
KEYNOTES: DIGITAL STRATEGIES TO STREAMLINE INTERNAL PROCESSES
Project Kairos - InsurTech Startups on Stage

Investment in insurance technology (insurtech) has grown an astonishing near 3,000% in 2017. Hear elevator pitches from six innovative startups in the connected car, mobility, AI and claims space.

  • Six startups go head to head! Identify where startups are filling gaps in connected services, reacting to autonomous and mobility trends utilising brought-in and on-board vehicle tech
  • Three expert judges: See what carriers, accelerators and venture capitalists are identifying as winning ideas for connected car insurance services, then can pick your own winners!
  • At the end of the elevator pitches meet the founders and CEOs of these startups - develop relationships to put you in the driving seat for connected insurance services
  • Sebastian Peck - Managing Director, InMotion Ventures
  • Sabine VanderLinden - Managing Director, Startupbootcamp InsurTech
12:15 - 13:55 100 mins
LUNCH & NETWORKING BREAK
13:55 - 14:20 25 mins
DELIVERY & EXECUTION OF DIGITAL SERVICES & PRODUCTS
Identify Value, Exercise Flexibility and Create Innovative Products

How do we identify what has value to the customer, create the flexibility to explore it and create a minimum viable product?

  • Overcome hurdles of building a minimum viable product where processing, documentation and regulatory standards must be met to illicit constructive consumer feedback
  • Assess methods of creating flexibility within a large corporate on legacy systems, such as launching subsidiaries and innovation hubs to keep you in the game of  developing new products
  • Consider lessons learned through the 3 key stages of development from ‘organisational contract’, to ‘setting up’ through to ‘execution’ to make sure your digital strategy is on course
  • Kenny Leitch - Global Connected Insurance Director, RSA
14:20 - 14:45 25 mins
DELIVERY & EXECUTION OF DIGITAL SERVICES & PRODUCTS
Lessons Learned: Centrica Talk Digital Products

How does motor insurance fare against other industries that are undergoing digital transformation? Hear from Centrica and how they brought their HIVE product to market.

  • Understand what aspects of digital transformation will lead to a new customer relationship to attain sky rocketing net promoter scores (NPS) and higher levels of active recommendation
  • Analyse new ecosystem and partnership models such as co-opetive, collaborative, co-creating and business ecosystem approaches to build new business models and revenue sources 
  • A digital work in process: As we move towards mass market how do we make the customer process digital and improve the overall customer journey?
  • Joanne Cox - Commercial Director UK & Ireland, Centrica (HIVE)
14:45 - 15:15 30 mins
DELIVERY & EXECUTION OF DIGITAL SERVICES & PRODUCTS
Investing in Digital Insurance

Hear from investment experts as they discuss the landscape of new and innovative businesses in the motor insurance industry. 

  • Identify the areas from underwriting, data analytics, distribution and claims where disruption is in motion and new players are emerging, winning business and expanding the ecosystem of motor insurance 
  • Get a European perspective on investment patterns in connected car & telematics to mobility, on-demand insurance products – position yourself to move with the trends and keep pace with the industry
  • Understand what it is to be an investment prospect in today's motor insurance landscape. Strike the balance of innovation with disruption through effective use of cutting edge technology with business acumen to bring something new
  • Stephan Muecke - Investor, Swiss Re Principal Investments
  • Patrick Wirth - Investor Venture Capital, Baloise AG Switzerland
15:15 - 15:45 30 mins
DELIVERY & EXECUTION OF DIGITAL SERVICES & PRODUCTS
AFTERNOON COFFEE & NETWORKING BREAK
15:45 - 16:45 60 mins
DELIVERY & EXECUTION OF DIGITAL SERVICES & PRODUCTS
Escape from Legacy - Startup Again

Hear from experts, founders and CEOs in the InsurTech space in quick fire 15 min presentations with examples of delivery and execution of new digital insurance products and services.    

  • Hear first-hand from trail blazing startups on how they brought new insurance products to market that are in keeping with the needs of the digital customer
  • Identify the hurdles with working with startups from how to invest, ownership & operating models to points of integration
  • Meet the growing demand for on-demand insurance. How do you deconstruct actuarial, underwriting and distribution processes of standardised products to bring them on-demand?
  • Alexandre Rispal - CEO, Moonshot / Société Générale
  • Michael Fitzgibbon - Vice President & Chief Underwriting Officer, Slice
  • Janthana Kaenprakhamroy - Founder & CEO, Tapoly
16:45 - 17:10 25 mins
DELIVERY & EXECUTION OF DIGITAL SERVICES & PRODUCTS
Distribution Channels of Digital Products and Services

It is clear that insurance carriers need to develop new products and services to stay relevant in a digital environment but the success of distribution channels will be equally important.

  • How do you create an ecosystem of partners (aggregators, OEMs, MaaS providers etc.) around shared mobility and autonomous vehicles to distribute new digital products & services?
  • Overcome a reliance on a physical distribution network that involves manual processes by automating advisory processes and apply advanced analytics to improve pricing and underwriting
  • Modernize core operating platforms (i.e. policy admin, billing, claims systems) to externalize the data and business logic necessary to deliver a satisfying digital experience for your distribution partner
  • Tim Marlow - Head of Autonomous and Connected Vehicle Research, Ageas
17:10 - 18:10 60 mins
NETWORKING DRINKS
Showing of Streams
12:15 - 13:55

LUNCH & NETWORKING BREAK

Showing of Streams
17:10 - 18:10

NETWORKING DRINKS