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Fixter at TU-Automotive Insurtech Europe 2019

11:45-12:15 Innovation in the claims process

  • Has claims automation reached a level that it could be considered a threat to the manual claims handler position within an insurance company?
  • Is the industry ready for such a shift?
  • How will consumers benefit from a more streamlined and less cumbersome claims process?
  • What role will AI and machine learning play in innovating the claims process?
  • Automated claims will increase the amount of useful data collection- how will this impact cost to customers and insurers margins

Limvirak Chea, CEO, Fixter