McKinsey & Company, Inc. at TU-Automotive Insurtech Europe 2019

12:15-12:35 Developing consumer trust in new products and claims management automation

• In an increasingly busy landscape with many new insurance offerings emerging, what do customers actually want? Will tradition insurance products withstand?
• Are drivers ready for the paradigm shift which will see the total digitalisation of claims technology for auto insurance?
• How does digitalisation of the claims process stand to improve customer relations with insurance companies by replacing archaic paperwork?
• Will this change the role of insurance providers?
• With price comparison sites in the UK forcing insurance companies to slash costs, will the same thing happen across Europe?

Simon Behm, Associate Partner, McKinsey & Company, Inc.