McKinsey & Company, Inc.
McKinsey & Company, Inc. at TU-Automotive Insurtech Europe 2019
12:15-12:35 Developing consumer trust in new products and claims management automation
- In an increasingly busy landscape with many new insurance offerings emerging, what do customers actually want? Will tradition insurance products withstand?
- Are drivers ready for the paradigm shift which will see the total digitalisation of claims technology for auto insurance?
- How does digitalisation of the claims process stand to improve customer relations with insurance companies by replacing archaic paperwork?
- Will this change the role of insurance providers?
- With price comparison sites in the UK forcing insurance companies to slash costs, will the same thing happen across Europe?
Simon Behm, Associate Partner, McKinsey & Company, Inc.