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McKinsey & Company, Inc.


McKinsey & Company, Inc. at TU-Automotive Insurtech Europe 2019

12:15-12:35 Developing consumer trust in new products and claims management automation

  • In an increasingly busy landscape with many new insurance offerings emerging, what do customers actually want? Will tradition insurance products withstand?
  • Are drivers ready for the paradigm shift which will see the total digitalisation of claims technology for auto insurance?
  • How does digitalisation of the claims process stand to improve customer relations with insurance companies by replacing archaic paperwork?
  • Will this change the role of insurance providers?
  • With price comparison sites in the UK forcing insurance companies to slash costs, will the same thing happen across Europe?

Simon Behm, Associate Partner, McKinsey & Company, Inc.